Learn the basics of computer hardware, software, and networking in preparation for providing customer support.
- Understand and assemble a computer
- Learn to install and configure computer operating systems
- Master the fundamentals of wireless networking and cloud computing
- Learn systems administration and security
- Understand how to provide customer support
Potential Careers:
- IT Service Desk Specialist
- Technical Support Representative
- IT Help Desk
Requirements:
A basic understanding of computer navigation, the use of a web browser, and an understanding of basic productivity tools are required. This is a beginner level course.
Skills you will gain
- Debugging
- Encryption Algorithms and Techniques
- Customer Service
- Network Protocols
- Cloud Computing
- Binary Code
- Customer Support
- Linux
- Troubleshooting
- Domain Name System (DNS)
- Ipv4
- Network Model
